Privacy Policy

Last Updated: August 23, 2026

Grumpy Gremlin Coffee Co. (“Grumpy Gremlin Coffee,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit grumpygremlincoffee.com, create an account, make a purchase, communicate with us, or otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Billing and shipping address
Telephone number
Account login information
Order and purchase history
Product preferences
Communications you send to us
Information submitted through contact forms, reviews, or customer support requests

When you make a purchase, payment information is processed through our payment service providers. Depending on the payment method you select, this may include credit or debit card information, digital-wallet information, or other payment credentials.

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device type, operating system, referring pages, pages visited, and general website activity.

2. How We Use Your Information

We may use the information we collect to:

Process, confirm, and fulfill orders
Process payments and refunds
Calculate shipping and applicable taxes
Provide shipping and delivery updates
Create and manage customer accounts
Provide customer service and respond to inquiries
Send transactional emails, including order confirmations and account notifications
Detect and prevent fraud, abuse, or unauthorized transactions
Maintain and improve our website, products, and services
Analyze website performance and customer experience
Comply with legal, tax, accounting, and regulatory obligations
Send promotional or marketing communications when permitted by law or with your consent

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

3. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted third parties when necessary to operate our business and provide our services. These may include:

Payment processors
Shipping carriers and fulfillment providers
Website hosting and ecommerce providers
WooCommerce and related service providers
Email and customer communication providers
Analytics and website-performance providers
Fraud-prevention and security providers
Tax, accounting, and professional service providers

These providers may access personal information only as necessary to perform services on our behalf and are subject to their own privacy and security obligations.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our rights, customers, business, or others.

4. Payment Processing

Payments made through our website are processed by third-party payment providers.

Depending on the options available at checkout, these providers may include credit-card processors, digital-wallet providers, buy-now-pay-later providers, or other payment services.

Payment providers process your information according to their own privacy policies and security practices. Grumpy Gremlin Coffee Co. does not use your payment information for purposes unrelated to completing your transaction.

5. Shipping and Order Fulfillment

When you place an order, we may share information such as your name, shipping address, email address, telephone number, and order details with shipping carriers or other service providers as necessary to fulfill and deliver your purchase.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website features, remember customer preferences, maintain shopping carts, support account functionality, analyze website activity, and improve the customer experience.

Cookies may also be used by service providers that support ecommerce, payments, analytics, security, or other website functions.

You can control or disable certain cookies through your browser settings. Disabling cookies may prevent portions of the website, including shopping cart or account features, from functioning properly.

7. Customer Accounts

If you create an account with us, we may retain information associated with your account, including your contact information, addresses, order history, and account preferences.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account has been accessed without authorization.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our products and services
Maintain customer accounts
Complete transactions
Maintain business and accounting records
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal, tax, and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your information is used or disclosed
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

Some information may need to be retained for legal, accounting, fraud-prevention, or transactional purposes even after a deletion request.

To submit a privacy request, contact us using the information provided below.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate with third-party services.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website and products are intended for a general audience and are not directed specifically to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or legal requirements.

When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be updated.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, contact us at:

Grumpy Gremlin Coffee Co.
Website: grumpygremlincoffee.com
Email: support@grumpygremlincoffee.com